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VoiceIP (VoIP) Telephony Systems Analyst - 9644432

Peterborough

This company is a world leader in construction and mining equipment-creating innovative, cutting-edge products and services that help their customers build the world around. Due to continued growth they are seeking experienced -VoiceIP (VoIP) Telephony Systems Analyst to join the team in Peterborough or Desford on a contracting basis.

The Voice Analyst will have primary accountability for Voice / IP Telephony (IPT) systems support (level III). Support must be completed adhering to all processes and procedures and all documentation requirements. This role requires a very high degree of competency and experience with network and telecommunication voice systems in a large enterprise environment.

A typical day will include timely resolution of IPT related issues while maintaining a high degree of customer satisfaction; maintenance, monitoring and support of all IPT and voice system infrastructure; IPT System administration; provide after-hours on-call support on a rotating schedule; perform system updates and upgrades during non-business hours (weekends). Candidate must be able to work on-site.

Job Responsibilities:

  • Install, configure, and support software and tools within the technical infrastructure of the organization.
  • Responsible for monitoring the network to ensure availability to all system users and perform necessary maintenance and issue resolution.
  • Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
  • Perform data backups and disaster recovery operations.
  • Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary on/off-shift and during weekends.
  • Configure, monitor and maintain email applications or virus protection software.
  • Provide guidance and assistance to other team members.
  • Work with vendors on integration of purchased application solutions.

Essential Experience:

  • Significant technical experience in voice / IPT implementations
  • Cisco certification either Cisco Certified Network Professional Collaboration / Voice or Certified Internetwork Expert Collaboration / Voice or similar

Technical Experience will ideally include:

  • Experience with Cisco Unified Communications Manager (Call Manager) and Unity Connection & Presence
  • Experience with working with Technical Assistance Center (TAC) includes opening cases, following-up on cases and following TAC directions
  • Deep expertise with IP telephony, call routing, voice configuration on routers and Session Initiation Protocol (SIP) trunking, configuring as well as troubleshooting Voice Gateway specifically VG224
  • Experience with ISDN and SIP trunking connectivity between Session Border Controllers (SBC)s or routers to carriers
  • Excellent troubleshooting and analytical skills
  • Ability to deliver results, meet commitments and agreed deadlines
  • Experience with SBCs Oracle or Audiocodes
  • Experience with unified computing system (UCS), VMWare configuring, building and maintaining multiple Call Manager clusters
  • Experience with traditional analog voice PBX (private branch exchange) and IP PBX systems
  • Experience with instant messaging (IM) and Presence, Jabber
  • Quality of Service (QOS) configuration knowledge
  • Experience with Voice configuration on switches

Desired Experience:

  • Experience with Cisco Unified Contact Center Enterprise
  • Telepresence experience
  • Perl, PHP, Java, API coding languages/scripts
  • Bachelor/Associates degree in a related field
  • Experience with Microsoft Teams communication platform

Soft Skills Required:

  • Effective communicator: The ability to document procedures, communicate issues, transfer knowledge
  • Excellent time management and work prioritization skills
  • Ability to work across cultural boundaries globally
  • Team player requiring minimal supervision, with ability to draw on the expertise and knowledge of the team to deliver the best solutions
  • Experience working in a team-oriented, collaborative environment
  • Strong customer focus

Rates: Offering between £30 - £40 as a Ltd Co / Umbrella Co based over 37.5 hours per week

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About RHL

RHL

Since 1977 we have been helping companies, leaders in their field globally, to find talented candidates for technical roles at all levels. If you are looking for a new career opportunity speak to one of our specialist sector consultants today.

Placing People First

RHL provide a value added quality service to both clients and candidates at all levels, in particular, at a time where skill shortages challenge us all on a global scale. Our ability to deliver is key not only to the success of our business but also that of our clients and to the candidates we place. We strive for continued success as trusted recruitment partners throughout the recruitment life cycle.

www.rhl.co.uk

Peterborough, England, United Kingdom, Europe

Position is an indication of the job position only. Exact location is not shown.

Details

  • Salary
    £30 to £40 per hour
  • Location
    Peterborough
  • Company
    RHL
  • Posted By
    Kellie Dance
  • Date Posted
    05/02/2020
  • Application Closing
    04/03/2020
  • Start Date
    05/02/2020
  • Job ID
    899626
  • Employer Reference
    249741D
  • Job Functions
    Information Technology
  • Industries
    Information Technology and Services
    Telecommunications
  • Job Type
    Contract
  • Qualification Level
    Masters Degree
  • Home Working Possible?
    No
  • Estimated Job Duration
    (if contract or part-time position)

    12 months

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